Terms and Conditions
Terms and Conditions
We usually ship your items within 1-2 Business Days (weekends and holidays not included) of receiving your order.
We ship worldwide with our domestic post PostNord. Estimated shipping times may differ depending on what country you are in but here are some estimated shipping times:
*** Please note that the covid-19 pandemic can substantially affect the shipping times around the world! ***
United States: 6-8 Business Days
Australia & Canada: 8-10 Business Days
Germany 2-5 Business Days
Asia 10-12 Business Days
Returns and Refunds
If you for any reasons do not want to keep the jewelry you have received, please let us know within 14 days of receiving it and we will be happy to help you with the return. Please keep in mind that we expect the returned item to be unused and unworn. Buyers pay for return shipping.
Customs and Import Duties
Buyers are responsible for any import taxes that may apply. The limit of what you can import will differ based on your country of residence. As an example the United States has a limit of 800 USD before one has to pay import taxes.
Please note that this Policy does not apply to the practices of third parties that we do not have any control over, including Shopify or any third party services you access through Shopify.
The information we collect:
To fulfil your order you must provide us with certain information that we need in order to complete both the transaction and the shipping of the order. This includes:
Payment information (so that we can register your payment)
What product/s you are ordering
Any additional information you have decided to share with us in order to customize an order
In order to fulfil an order it is necessary that we share this information with certain parties, such as:
Shopify. We share information with our web shop provider Shopify as necessary to provide you with our services.
PostNord. We ship with our domestical shipping service PostNord, and in order to fulfil an order it is necessary that we share certain information such as your name, postal address, post code, country of residence and sometimes phone number in order to create the shipping label that is needed to complete a shipment.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, we, Färjil Handelsbolag, are the data controller of your personal information. If you have any questions or concerns, you may contact us at firstname.lastname@example.org. Alternatively, you can mail us at: